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Frequently asked questions

Last Updated: Nov 2023

Have questions? We're here to help! Our FAQ page is designed to provide you with quick and easy answers to the most common inquiries.

Can I track my order once it's placed?

Yes, you can track your order's status from the moment it's placed until it's delivered. We provide a tracking number and a link to our order tracking page for your convenience.

Do you offer prescription lenses?

Yes, we provide prescription lens options. During the ordering process, you can enter your prescription details, and we'll craft lenses tailored to your needs.

How do I choose the right frame for my face shape?

We offer a comprehensive face shape guide to help you determine which eyewear styles best complement your unique facial features. You can also try our virtual try-on feature for a visual preview.

What's the return policy for eyeglasses and sunglasses?

Our return policy allows you to return or exchange your eyewear within a specific timeframe if you're not satisfied. Please refer to our Returns and Exchanges page for full details.

How do I measure my pupillary distance (PD)?

Measuring your PD is simple. We have a PD measurement guide that you can follow at home. Alternatively, you can visit an optometrist or use our virtual PD measurement tool.

What lens coatings and options are available?

We offer a range of lens coatings, including anti-scratch, anti-reflective, and UV protection. You can also choose options like blue-light blocking lenses or photochromic lenses based on your preferences.

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